Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Delivery times vary depending on your location. Once your order is processed, you will receive a confirmation email with tracking information.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times depend on the destination.
Can I change or cancel my order?
We process orders quickly, so changes or cancellations may not be possible once placed. Please contact us immediately if you need assistance.
What if my package is lost or delayed?
If there are any issues with your delivery, please reach out to us, and we’ll help resolve the situation.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, with tags attached, and in their original condition.
How do I initiate a return?
Visit hakuboutiques.com and follow the instructions in our Returns section. You’ll receive a return label and further details via email.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned items.
Product & Sizing
How do I choose the right size?
Refer to our detailed size guide on hakuboutiques.com for accurate measurements. If you need further assistance, feel free to ask.
Are your products ethically made?
Yes, we prioritize sustainability and ethical production in all our collections.
Do you restock sold-out items?
Some items may be restocked based on demand. Follow us on social media for updates!
Payments & Discounts
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
How can I apply a discount code?
Enter your code at checkout before completing your purchase.
Why is my discount code not working?
Ensure the code is valid and meets the minimum order requirements. Contact us if issues persist.
Other Questions
Do you offer gift cards?
Yes! E-gift cards are available for purchase on hakuboutiques.com.
How can I stay updated on new releases?
Subscribe to our newsletter or follow us on social media for the latest updates.
Where can I find more help?
For any other questions, visit our Help Center at hakuboutiques.com.