Refund Policy
At hakuboutiques.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund process. Please review the following policy to understand your options.
Returns & Refunds
We accept returns within 14 days of delivery. To be eligible for a refund, items must be unused, in their original condition, and with all tags attached.
Non-Refundable Items
Certain products are exempt from returns, including:
- Gift cards
- Final sale items (clearly marked at purchase)
- Personalized or custom-made products
How to Initiate a Return
- Contact our customer service team to request a return authorization.
- Pack the item securely in its original packaging.
- Ship the return to the provided address (return shipping costs are the customer’s responsibility).
Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-7 business days.
Exchanges
We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately. We will arrange a replacement or refund at no additional cost.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, first check your bank account, then contact your credit card company or payment provider, as processing times may vary. If the issue persists, reach out to our customer service for assistance.
For further questions regarding our refund policy, please visit hakuboutiques.com